Paoli Vetcare Client Reviews

Our Patients & Clients Mean the World to Us!

Kind words encourage us in our daily quest to create a spectacular experience—every single visit.

  • Dr Rowan and staff always make bringing my dog to the vet a great experience! Friendly, knowledgeable and thorough!

    Kristin Fix
  • Friendly staff, facility is easy to locate, Dr. Rowan is a wonderful Vet!

    Susan Walsh
  • Great, reliable vet and the employees and veterinarians are wonderful ????

    Amanda B.
  • Paoli Vetcare is now my vet!

    I just moved here from Ephrata and had a cat suddenly get suddenly sick with a bladder infection. I called my mom’s vet (who we have gone to for 15+ years) and they said they could see her in a week?! These guys took her in the same day and I LOVED the place—they rocked!!!!

    The whole vibe of the place was healing and fun. The doctor was fantastic. Dr. Dawn was great with my cat. I have found my new vet!!! 

    Thank you!

    Rebecca Smyth
  • Dr. Rowan and his staff have taken great care of our two dogs and cat over the years. Experienced, kind, and compassionate. We also love their boarding facilities!

    Laura B.
  • My dog ate about three boxes of Girl Scout cookies a few nights ago and Dr. Dawn has been so great about checking in as he works the cookies, plastic, and box out of his system. I highly recommend Paoli Vetcare and thank them for taking such great care of my sweet boy!

    Emma A.
  • We love Paoli Vetcare. We have total confidence and trust in Dr Rowan and feel our dogs receive the best care possible. We wouldn’t take our pets anywhere else!

    Susan O’Keeffe
  • Our dog, Cole, is treated well when we leave him for boarding or daycare. The staff enjoys seeing him. We do not worry, knowing the staff at Paoli Vetcare will take excellent care of him.

    Cathryn W.
  • Always excellent care for my Benji. The docs know him and are always kind and loving towards him. Front desk staff is great as well.

    Suzanne D.
  • We always receive great care for our pets. Both Dr. Rowan & Dr. Urioste are very down to earth and knowledgeable.

    Reviewer3
  • We’ve been clients of Paoli Vetcare for over twenty years. We’ve been through tough times over these years with the loss of our Golden’s. Dr. Jay Rowan has always been professional, kind and caring. Our new lab rescue loves his visits! PVC Rocks!

    Deborah & Richard K.
  • Dr. Rowan took the time to listen to my concerns regarding my dog’s symptoms and completed a thorough examination.

    Cathryn W.
  • Paoli Vet Staff are very knowledgeable, helpful, courteous and friendly. My two dogs have received excellent care from Jay Rowan, for over 20 years! Jay is a personable, knowledgeable, exceptional vet who loves his furry patients as does his staff.

    Mirella R.
  • I have been coming to Paoli Vet Care for years. I feel the staff genuinely treats my pets as if they were there own. I will continue to bring my pets. And, any future fur babies that may join our family in the future ????

    Donna S.
  • Endearing, smart, passionate team over there! I took my ~11 week old puppy here for his first exam. Quite frankly, I was unsettled about being separated from him when they took him in for the exam (probably more so than he was)! As soon as I met the individuals who were coordinating the little guy’s care, I felt at ease.
     
    I was instructed to give him some medications, and I was a little overwhelmed by the process. I was instructed to call whenever I had any sort of question or concern about the regiment, and the as provided a ton of useful information about puppy training, behavior, health, etc. Again, I found myself at ease. Highly recommended. Thank you!
     

    5 Star Veterinarian Customer Review

    Barbara Bagge
  • Endearing, smart, passionate team over there! I took my ~11 week old puppy here for his first exam. Quite frankly, I was unsettled about being separated from him when they took him in for the exam (probably more so than he was)! As soon as I met the individuals who were coordinating the little guy’s care, I felt at ease.
    I was instructed to give him some medications, and I was a little overwhelmed by the process. I was instructed to call whenever I had any sort of question or concern about the regiment, and the as provided a ton of useful information about puppy training, behavior, health, etc. Again, I found myself at ease. Highly recommended. Thank you!

    5 Star Veterinarian Customer Review

     

    John Keough
  • We had a really good experience taking our large dog here. Our dog is very scared of the vet and Paoli Vetcare did a great job trying to make him comfortable and make sure he had a good experience.
     
     
    In the past, we’ve had vets not give our dog a full exam because he was scared and they didn’t feel comfortable with him, but that was not the case here! They took the time to give him the personal attention that helps him have a good experience!
     
     
    The COVID experience was really smooth (car side drop-off for his appointment) and they even let my husband bring him in to meet the vet tech to try to help with his experience.
     
     
    I took off a star because we had to wait almost 45 minutes for them to get to us, but to me, that communicates that Paoli Vetcare is willing to take the time needed for each animal, rather than rushing through, and having a scared dog, that means a lot, though I know others don’t always feel that way.
     
     
    Thanks for an awesome experience!
     

    Paoli Vet Care 4 Star Review

     

    Sydney Tilley
  • We boarded our cat Smokey who is a diabetic and everyone there seems to take great care of him.

    Reviewer2
  • I could write volumes about our confidence in and appreciation of Paoli Vetcare and Jay’s expertise and knowledge – I’m always in a rush when I reply to the Nextdoor posts, so I don’t go into detail, other than to offer a high recommendation. As my husband says: “THIS is a man who paid attention in school!!” All our best.

    Barb & Richard B.
  • Paoli VetCare is AMAZING! The Doctors and staff have taken care of our Samson for years and I know he is getting the BEST CARE AROUND!! Thank you for taking care of our 4-legged Baby Boy!!

    Veterinarian Customer Review

    Janine Evers
  • You all care so much about my dog. I mention you a lot on Facebook!

    Carolyn B.
  • Has been a very easy process getting my dogs meds on their online pharmacy and have them shipped to my home in only a couple days! Everyone has been very kind and responsive, called to check up on my dog after about a week of him being on his new meds. I highly recommend!

    Postive 5 Star Customer Review

    Jessica Ledbetter
  • I had to put my beloved dog to sleep.

    Dr. Dawn and the entire staff treated both Rollins and I with compassion and respect. I will always be grateful for their empathy during a very difficult time.

    George Hall
  • Jay Rowan is a great vet. I love the way he practices medicine – very caring, compassionate, and practical. I trust him completely with my pets – we have been going to him for more than 10 years.

    Betsy H.
  • My husband and I had a consult and initial appt with Dr. Rowan today. Dr. Rowan came into the room and immediately sat on the floor with our dog. (We loved that).

    He was interactive, kind, compassionate and totally unthreatening. He was thorough with his exam and spent a lot of time with us in coming up with a better solution for our dogs’ epilepsy.

    He even followed up with a phone call after we got home with additional recommendations. I would highly recommend Dr. Rowan and Paoli Vetcare if in need of a vet with these special qualities. Thank you for your help!

    Libby S.
  •  
    We have been going to Dr. Rowan and Paoli Vet Care for the past 20 years and can only say one thing… you will never find a better vet and staff that will care for you and your pet!! Absolutely they best in the area!!!
     

    Dr. Rowan 5 Star Review

     

    Kyle Wildemore
  • Paoli Vetcare has state-of-the-art COVID safety protocols:
     
    We are new clients and the Paoli Vet team did a great job of taking care of our pup. Their protocols made us feel very safe. The staff was very friendly and professional!
     

    Positive Paoli Ver Care 5 Star Review

     

    Matt Freimuth
  • Paoli Vetcare has state-of-the-art COVID safety protocols:
     
    Great experience bringing my puppy here for his first vet visit! The staff was super friendly and everything felt very safe and organized under COVID-19 safety guidelines.
     

    Paoli Vet Care 5 Star Review

     

    Laura Tucker
  • Paoli Vetcare has state-of-the-art COVID safety protocols:
     
    Even before COVID, Dr Rowan, Dr Dawn and all of the staff at Paoli Vetcare were consummate, caring professionals. Since COVID, I have been so impressed with all of the protocols they have in place to protect our animals, their staff, and of course, us.
     
    They manage to maintain every bit of kindness and care, no matter the circumstances, and I feel so at ease knowing my dogs are getting the best possible care. The community that makes up Paoli Vetcare deserve our support, as they support us and our pets. I recommend them without reservation!
     

     

    Positive Customer Review

    A llo
  • Paoli Vetcare has amazing support by clients on Nextdoor and had been especially recognized for our Fear Free® approach to the care of cats. We’ve been voted the Nextdoor Neighborhood Favorite Veterinarian every year since voting began!!
     
    Paoli Vetcare is the best. I have been taking my pets there for 15 years. Dr Rowan is an excellent diagnostician and has treated one of my cats with multiple ailments with great success. Janine is wonderful with cats and the practice took great care of my sick kitty when he was boarded.

    Best Vet Near Me

    Sofie Gruskin

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    Our Address

    1476 East Lancaster Ave
    Paoli, PA 19301
    Click here for directions.

    Our Hours

    Monday: 8 am – 6 pm
    Tuesday: 8 am – 6 pm
    Wednesday: 8 am – 6 pm
    Thursday: 8 am – 6 pm
    Friday: 8 am – 6 pm
    Saturday: 8 am – 12 pm
    Sunday: Closed