What to Expect with a New Client Exam

Why Choose Paoli Vetcare for Your Pet? 

In addition to being the best reviewed veterinary  hospital on the Main Line — we always take the  time to get the most accurate account of your pet’s problem, conduct a comprehensive physical  examination, and discuss with you the best plan to  diagnose and treat the problem.  

Our appointments are 30 long — unlike most other  veterinary hospitals, that only offer 10 or 15 minute  appointments, Paoli Vetcare always schedules  extended appointments. We know that  consistently good care cannot be given under  rushed conditions. 

For your convenience — instead of a regular  appointment — you may choose to drop off your pet  for the day. During a drop-off visit, the doctor will  assess your pet, consult with you by phone, and  provide necessary care.  

We are always available when our clients pets need  urgent care. You’ll never be told we can’t see you  until tomorrow when your pet needs to be seen by a  vet today. Unexpected visits are often handled as  ‘drop-offs.’

The vast majority of our patients’ medical and  surgical conditions can be cared for at Paoli  Vetcare’s Main Line AAHA-accredited animal  hospital. Occasionally — when it’s in the best  interest of your pet — we’ll refer you to a board certified veterinary specialist with advanced  expertise or equipment.  

When a referral is made, we’ll facilitate the transition  by communicating directly with the veterinary  specialist and provide them with detailed medical  records.  

We remain available to answer your questions, help  you understand the referral veterinarian’s  recommendations, and guide decisions about  specialty care.


Our veterinarians, Dr. Jay Rowan and Dr. Erin Downes, have over 50 years of veterinary experience combined. We provide high quality, sensible healthcare for your pets. Take a 360 ̊ Google Virtual Tour of Paoli Vetcare.

We’re proud of our vets’ reputation for accessibility and for following through until all a pet’s issues are resolved. Deep experience in general veterinary
practice means we can take care of the vast majority of our patients issues at our hospital.

Nowadays, many corporate vet practices are quickly refer sick pets to expensive specialty practices. We treat our patients like our own pets and only refer when it’s clearly necessary.

Expect our veterinarians to return your call promptly and to check on your pet’s progress. We are in constant communication with our pet parents — conversations that enable us to assess the effectiveness of treatment plans and make minor adjustments that avoid bigger problems.

Our vets always welcome your questions and are happy to address your concerns. If your pet get’s sick or has an accident, expect a follow-up call from
your vet to make sure your pet condition is progressing as expected.

Quality – Concierge Veterinary Medicine!

Boutique Medicine, Executive Health, and VIP, Platinum, Signature, or Medallion Services—these premium human healthcare plans are what Paoli Vetcare’s vets provide everyday for our patients.

Physicians tired of 7 minute patient visits and the insurance rat race are offering concierge plans for a $1500 – $5000/person/year fee. The fee allows human concierge medical practices to spend quality time with their patients.

In addition to the complaint of the day, doctors have time to examine all body parts as well as discuss wellness, nutrition, exercise, behavioral concerns, mental health and quality of life issues.

“Concierge care without the added expense is the standard care provided every day at AAHA-accredited Paoli Vetcare. Our vets spend at least double the time of nearby vets with our patients— they book 10-15 minutes—we schedule at least 30 minutes for every appointment!

See our Client Testimonials and Google Reviews to hear from other pet parents what it’s like to be part of the Paoli Vetcare family.”

First Exam or Second Opinion

We want both you and your pet to love coming to the veterinarian! Book your consultation online now and meet well-respected veterinary doctors Jay Rowan or Dr. Erin Downes. They’ll perform a physical exam on your pet and discuss the results and their recommendations.

Are you considering knee surgery for your dog? Do you have a diabetic cat whose blood sugar is difficult to control? Or does your dog have a skin problem that isn’t getting better and you’re not sure what to do next?

Book now with Paoli Vetcare for a second opinion consultation and an experienced vet will help you decide if it’s time to see an expensive specialist or if there is something else to try first. Check out our guide “How much is a Vet Visit?” for an in-depth look at veterinary pricing.

Our staff and vets love to meet new pets and their humans! Please consider joining the Paoli Vetcare family today.

Veterinarians You Can Trust

Vet Examining a Corgi

Jay Rowan, VMD

With over 35 years of experience as a general practitioner, Dr. Rowan has seen it all! He aims to treat your pets as if they are his own. Stop in to check out Doc's unique collection of veterinary antiques and vintage advertising featuring dogs and cats. Clients appreciate his exceptional “petside” manner and pragmatic approach.
Dr. Dawn Urioste USDA certified vet with veterinary patients

Dr. Erin Downes

Dr. Erin Downes is a pet enthusiast and an educator, and one of Paoli Vetcare’s greatest strengths. A lifelong lover of animals, Erin has spent three decades putting pets first.

Dr. Dawn Urioste USDA certified vet with veterinary patients

Dr. Lauren Trusa

Dr. Trusa loves developing long-lasting relationships with both clients and pets. She believes it’s crucial to carefully listen to all your concerns, skillfully communicate her recommendations, and thoroughly answer your questions. Dr. Trusa has over ten years experience and especially enjoys veterinary dentistry and surgery.

Have questions? Contact us today!