Meet Our Terrific Team

Jay Rowan, VMD

Medical Director, Veterinarian, and Practice Owner

Dr. Jay Rowan treats all pets as if they are his own. Stop in to check out Dr. R’s collection of veterinary antiques and vintage advertising featuring dogs and cats. Clients appreciate his exceptional “petside” manner. For example, he is happy to get down on the floor to examine the big dogs, so they remain as comfortable as possible.

Dr. Rowan attended Pennsylvania State University, graduating with a BS in Biology, with distinction, in 1985. He graduated from the Ivy League University of Pennsylvania School of Veterinary Medicine in 1990 as a member of The Society of Phi Zeta, the honor society of veterinary medicine.

Dr. Rowan became the owner of Paoli Vetcare (previously Tredyffrin Animal Hospital) in 1996. Drs. Rowan and Downes are the proud parents of two young men — Conor Rowan, PhD candidate in aerospace engineering at UC Boulder, and Keefer Rowan, PhD candidate in pure mathematics at NYU’s Courant Institute. Dr. Rowan lives on a historic farm (circa 1764) in Chester County, PA with a myriad of pets and his wife and co-practice owner, Dr. Erin Downes.

Nicknamed “Doc” by his staff—he enjoys reading and spending time outdoors, especially working around his farm, backpacking, and canoeing. Be sure to click the button to read Dr. Rowan’s interview to learn more about him.

Read our client reviews and request an appointment today to meet 5-star veterinarian Dr. Jay Rowan.

“We’re here to cure!”

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Erin Downes, VMD

Practice Owner and Hospital Administrator

Dr. Erin Downes is a compassionate pet enthusiast, enthusiatic educator, and her problem-solving skills are one of Paoli Vetcare’s greatest strengths. Creating a highly-skillled professional, healthy, and joyful workplace for Paoli Vetcare’s staff is her number one priority.

A lifelong lover of all types of animals, Dr. Downes has spent three decades putting both people and pets first. She is a Fear Free® Certified Veterinary Professional because decreasing fear, anxiety, and stress — especially during the veterinary exams — is important to the wellbeing of all animals. She is also a USDA Accredited Veterinarian which allows her to issue international health cetificates endorsed by the U.S. Department of Agriculture Animal and Plant Health Inspection Service.

In addition to dogs and cats, Dr. Downes has owned, cared for, and treated a huge variety of animal species, including snakes, iguanas, Komodo dragons, turtles, rats, gerbils, guinea pigs, hamsters, ferrets, chinchillas, rabbits, chickens, ducks, parrots, finches, crows, emus, ostriches, lemurs, bobcats, sheep, goats, pigs, donkeys, horses, cattle, miniature horses and zebus, llamas, alpacas, buffalo, and others!

Dr. Downes graduated with a BS in Physics from Pennsylvania State University, summa cum laude in 1986 and as valedictorian of the University of Pennsylvania School of Veterinary Medicine class of 1992, summa cum laude. After veterinary school, Dr. Downes obtained additional specialized training in equine and agricultural animal medicine and surgery by obtaining a highly-competitive internship position at Washington State University College of Veterinary Medicine.

Paoli Vetcare has become a cornerstone of the community and a highly-regarded primary care veterinary hospital on the Philadelphia Main Line. That is due to the excellent medical care provided by the veterinarians, the extraordinary customer and patient care provided by the staff, as well as the diligent management and positive work culture championed by Dr. Erin Downes.

She has made it her mission to uplift and educate and her love for all animals is infectious. When she’s not engaging in her passion for animals and practice management, she enjoys vacations exploring the outdoors with her two twentysomething sons and her husband, Dr. Jay Rowan.

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Christa Horrocks DVM

Dr. Christa Horrocks is a 2019 graduate from the Cummings School of Veterinary Medicine at Tufts University. After graduating, she completed her first year of general practice in Hoboken, NJ. Her special interests include pain management, nutrition, and client communication. Dr. Horrocks has been practicing since 2019 and joined Paoli Vetcare part-time in the Winter of 2026. She lives in Malvern, PA with her husband, Adam and two children, Cooper and Harrison as well as Golden Retriever, Leila. She enjoys running, traveling, and spending time with family.

Chelsie Reeves

Practice Manager

Chelsie, our Fear Free® Certified practice manager, has been a catalyst for positive change at Paoli Vetcare since her promotion from ClientPatient Care Coordinator in 2021. Her mission includes providing exceptional care for both clients and patients; fostering a healthy and happy work environment; and ensuring the longterm viability of the practice. Chelsie manages the staff and the day-to-day functions of the hospital; assists the technicians and the doctors; manages and purchases inventory; and troubleshoots any issues that arise in a professional and empathetic manner.

Chelsie graduated summa cum laude from West Chester University with a bachelor’s degree in psychology. Her passion for helping people evolved to include a passion for helping animals. Chelsie is a huge foodie so you can usually find her cooking or trying a new restaurant. She also enjoys listening to true crime podcasts and rooting for the Phillies and the Eagles. She has a St. Bernard/Bernese Mountain Dog/Golden Retriever mixed breed dog named Casey.

Evan Lieberman, CVT

Certified Veterinary Technician (CVT)

Evan Lieberman is a CVT with over a decade of experience in the veterinary field, bringing a high level of skill, leadership, and dedication to patient care. He earned his degree in Veterinary Science Technology from Suffolk County Community College and holds both New York and Pennsylvania veterinary technician licensure.

Throughout his career, Evan has worked in a variety of settings including general practice, emergency medicine, and specialty care, where he developed advanced technical skills in anesthesia monitoring, radiology, dentistry, phlebotomy, and critical patient care. Evan’s true passion lies in helping animals and supporting their families.

One of his favorite memories includes working with large animals on farms during school — an experience that broadened his perspective and deepened his appreciation for veterinary medicine.

Outside of work, Evan enjoys making music, whether writing, recording, or performing with friends. He is inspired by his father’s strong sense of conviction and lives by the philosophy: “Do or do not, there is no try.”

Known for his lighthearted personality, Evan’s daughter describes him best as a “goofball” — a trait that helps bring warmth and comfort to both clients and patients.

Nancy Malsbary-Denbow

Veterinary Assistant

Nancy started working at Paoli Vetcare many years ago as a Kennel Assistant and with on-the-job training acquired the skills to become a Veterinary Assistant. Her talents are diverse and she is an integral part of our hospital. Nancy assists technicians and doctors; draws blood and places catheters; preps patients for surgery; monitors anesthesia; performs dental prophylaxes; oversees the health and well-being of boarders; and even occasionally helps out in reception — Nancy can truly do it all!

Nancy’s love of animals began when she took horseback riding lessons when she was just 8 years old. She has passed down her love of animals to her son, Chris, who works at Paoli Vetcare as a Kennel Assistant. In her spare time, Nancy loves to workout at her gym, go running with friends, and participate in organized road & obstacle races. She shares her home with her children and her Shih Tzu, Missy.

Amber Talbot

Veterinary Assistant

Amber has passion for both small and exotic animal care. She is currently pursuing her education to become a Certified Veterinary Technician, with a long-term goal of working as a mixed animal veterinarian.

Amber has had unique hands-on experiences working with a wide variety of animals, including bald eagles and assisting with delivering lambs. Her love for animals extends into her personal life, where she cares for an impressive group of pets including 10 guinea pigs, 4 cats, 2 dogs, a bunny, and a chameleon.

One of her most meaningful moments was adopting her cat, Fabiana, who immediately bonded with her at the shelter—an experience that reinforced her deep connection to animals.

Outside of work, Amber enjoys hiking, snowboarding, fishing, painting, and spending time with her animals.

Leo Russell

Veterinary Assistant

Leo is a student who is hoping to go to veterinary school one day. He’s an enthusiatic and trusted member of our team.

Leo has a passion for animal care and building trust with patients. He shares his home with two cats, Macy and Stuart, whose very different personalities keep life entertaining.

Outside of work, Leo enjoys staying active, spending time outdoors, drawing, reading, and listening to music.

He recently earned his third-degree black belt in karate after training for 10 years. Leo’s favorite animal is the fruit bat, which he admires for its intelligence, echolocation, and ability to fly.

Courtney Price

Patient Client Care Coordinator

As you step through our front doors, you’ll be met with the vibrant energy of Courtney, whose bubbly personality radiates warmth and enthusiasm. Certified in CPR and First Aid Training, Courtney finds immense joy in her work within veterinary medicine, particularly in witnessing the growth and development of puppies under our care, mirroring the journey she’s shared with her beloved Chihuahua, Gator.

Her goal is to channel her exceptional communication skills and dedication to animal welfare into a dynamic role within the veterinary industry — always aiming to deliver outstanding experiences for both pets and their owners.

Beyond her professional commitments, Courtney enjoys outdoor pursuits like hiking and embarking on adventures with Gator by her side. Her father serves as a profound source of inspiration; despite facing adversities, he exemplifies a spirit of gratitude and unwavering happiness. Reflecting her outlook on life, Courtney embraces the mantra, “No such thing as a life that’s better than yours,” as her favorite guiding quote.

Chris Malsbary

Kennel Assistant

Chris is our Veterinary Assistant Nancy’s son and he too has worked at Paoli Vetcare for many years. He feeds, cleans, and takes the dogs out to play. One of his favorite memories is when Dr. Rowan’s dog, Greta, had her five male puppies and they all lived at the hospital until they were old enough to go home.

#happylife is how Chris would describe his job. Morgan Freeman is his hero because his selflessness, dedication to work, and will to follow his dreams are inspirational. Chris’s hobbies include building computers, drawing, and doing impressions. If he could be any animal, he would be a lizard.

Samantha Resendiz

Kennel Assistant

We are excited that Sam is the first staff member to take advantage of our Paoli Vetcare Penn Foster Partner Program tuition-reimbursement benefit — she is working now to attain a NAVTA-Approved Veterinary Assistant Diploma.

Previously, Sam attended Harcum College and graduated with an associates degree in Animal Center Management. She loves to see dogs joyously leap over the car seat when they spot her coming out to get them for daycare! Sam enjoys rooting for the Washington Commanders, watching Disney movies, and spending time with her nieces and nephews.

Sam’s dog is a cross between a Beagle and an English Bulldog or Beabull named Maisey, who loves looking for rabbits in the backyard. If Sam could be any animal, she would be a Rottweiler because they are kind, hard working, and lovable (just like Sam!).

Mackenzie Hanna

Kennel Assistant

Mackenzie Hanna is a Kennel Assistant who enjoys working closely with animals and helping them feel safe and comfortable during their stay.

One of her most memorable experiences was earning the trust of a highly anxious Rottweiler during his boarding stay. Through patience and compassion, Mackenzie was able to safely care and bond with him — an accomplishment that reflects her calm and understanding approach to animal care.

Outside of work, Mackenzie enjoys spending time outdoors walking her dog and relaxing when she can. She is inspired by her parents’ strong and enduring relationship and values resilience and positivity in everyday life.