Paoli Vetcare Client Reviews

The doctors and staff are very attentive, knowledgeable and great with pets! Highly recommend.

Paoli Vetcare is and will be the BEST caretakers of animals in Philadelphia Regions. We have been dealing with Paoli for almost 20 years and we Thank you from the bottom of our Hearts and all the way from Norway!

Paoli Vet Care is a very special place. I first met Dr. J. Rowan, when he took over the practice almost 30 years ago. He knew how upset my husband and I were to say goodbye to our beloved Golden retriever of 13 years. He and his wife, also a veterinarian, came to our home to ease Daisy’s passing. In the last three decades, I have come to appreciate everyone who works at Paoli Vet Care. The young team that cares for the animals during daycare is absolutely outstanding. And, at the top of my list of thanks and appreciation is Dr. Dawn. I have just learned that she is leaving the practice in order to move to Florida with her partner and start a new life there. We will miss. She is a compassionate, intelligent, wonderful part of this practice. Dr. Jay, it was a fortunate day for us when we met you. Over the years, you have cared for our three dogs and three cats! We are grateful to every single member of the team.

The entire staff is fantastic. We love Dr. Dawn!

We moved from the South to KOP several months ago. With five pets (four exotic shorthair cats and one Shih tzu dog), I’m a bit particular with vets. I did research and called around first. Eventually I chose Paoli Vetcare for my furbabies for two reasons:

1) relatively affordable/reasonable office visit fee ($62) versus some place that asks for $72;
2) kinda full service, which can handle regular dental cleansing and tooth extraction if needed.

Initially, there was some hiccup, but their main vet fixed it in a timely manner. I consider myself a knowledgeable pet owner, and the mere fact that the main vet didn’t put my pets through unnecessary procedures really earned my trust. I’ve been to many vet clinics. Overall, Paoli Vetcare is a solid one. — Yelp Review

Great vet. Caring and compassionate. Always follows up with a phone call. I think that’s pretty rare and exceptional.

— Nextdoor Review

Paoli VetCare is an organized and efficient office and I feel the doctor really cares about my cat’s wellbeing. I also appreciate that there is no ‘vet’ smell, such a welcome change from my previous vet experiences!” — Google Review

Both Dr. Rowan and Dr. Urioste are kind, gentle, skilled practitioners who take time to explain your pets needs to you in clear, concise terms. They go out of their way to follow up on your animals if the need arises.

They are very easy to work with. Great staff. They provide great service all around from visits to daycare. Our puppy loves going to the vet.

Highly recommend! Great clinic! — Nextdoor Review

They love our dogs and treat them like family!! — Nextdoor Review

I have been a customer for over 25 years and I like the vintage warmth that I get—wish the fire place was lit on those cold winter mornings! I feel comfortable my pets feel happy. Jay Rowan is just like doctor James Herriott.

The staff at Paoli Vetcare is always so kind and caring with my pet as well as myself! They really take the time to know my pet. I feel lucky to be able to take my pet to people who care so much about animals.
– Google Review 

Hi Paoli Vetcare team–I think we’ve been your clients for at least 10-15 years–and I just want you to know that I think the team you have now is the very
BEST you’ve ever had! They are super pleasant, caring and responsive–thank you for all you do!
— PetDesk Review

Getting an appointment is easy, the staff is friendly and efficient and my pet gets top notch care.

Paoli Vetcare always provides excellent care for Gisele. The office staff knows exactly who I am when I call & they have Gisele’s info in front of them before I even ask my questions. She always receives superb care from Dr. Rowan & team. It’s easy!

Dr. Jay Rowan and the amazingly talented team at Paoli Vetcare have taken wonderful care of our beloved dogs and cats for over 18 years. They are extremely knowledgeable, caring, and have a great way with both animals…and people! I wouldn’t trust anyone else with the care of our aging pets. Thank you!! — Google Review

Dr. Rowan and Dr. Dawn are caring, compassionate and knowledgeable vets. They treated my old dog for 13.5 years and are now treating my new puppy. I recommend them highly.

Dr Rowan and the staff are the best!! Thorough, expert assessment l, diagnostics and treatment plans with a caring smile!! Have Trusted Them with all our pets.

Paoli Vet has provided veterinary care for our dogs for 18 years. Dr. Rowan and his staff are amazing. We trust them with both medical care and boarding. One of our dogs, a feisty, 4 pound Pomeranian, was born with chronic health issues. With the care and guidance of Dr Rowan, our little one lived a happy 15 years. I cannot say enough about Paoli Vet Care. I give them 5 stars! — Nextdoor Review

Great people, service and Vets. What more can you ask for?

“We board our 2 Puggles every time we go away on vacation. Our dogs LOVE it there. The excitement begins when we approach RT 30 and our one dog starts to get really excited as if she’s about to get a treat. The excitement goes to another level when we make the turn at Daylesford onto RT 30 and the tails are wagging fast and the dogs are barking. Once we get to the lot, they are literally dragging us into the lobby. Where we are met by the friendly receptionist who greets us by saying Skokie and Kona are back!

If you look on the photos for Yelp you can see our two Puggles captioned “Doggie Daycare” which may be the best Photo EVER taken of our dogs. The person who took gave us the JPG of it and now it graces our house and two Dorm rooms! You don’t get this service any where else at least that we have found.

We have brought our dogs to other boarding places and when they came home they were not the same for a few days. Traumatized may be too strong a word but they weren’t happy. At Paoli Vetcare our dogs are as happy when we pick them up then when we dropped them off.

The prices are reasonable and probably amongst the lowest in the area. We sleep well on vacation knowing are two Puggles are well taken care of.

If you are looking for a place to board your dogs this is great option.”

The staff at Paoli Vetcare and Dr. Dawn are literally angels sent from above. I have never encountered a more friendly, COMPASSIONATE, and thorough vet.

Every. Single. Staff member is amazing and I cannot be more impressed with this facility. I do not “technically” have children, but most of you who have pets will understand when I say that my 2 dogs are my children, they are the main components of what make up my heart and soul.

I wish I could shout it from the rooftops that Dr. Dawn is truly the best doctor ever. She calls to check in and it is clear she stays late to make phone calls to clients and tries to do everything in her power to make sure that your animal gets better and receives the best care possible. She has gone above & BEYOND for me multiple times and continues to do so.

In 2020 I was let go from my job of 5 years – Paoli Vetcare has consistently worked with me and Dr. Dawn has personally researched medication for my one dog Ramona, to try and find the best price for me so that I can save money. Everytime I get off the phone with her I just can’t believe how kind and caring she is.

So I definitely wanted to make sure I left a review to share with anyone looking for a new vet to look no further than Paoli Vetcare. I am so lucky I found this place and will always trust my babies in Dr. Dawns hands… Ramona (Morkie) & Josie (teacup yorkie) are forever grateful to Paoli Vetcare for making them feel better ❤️

Dr. Rowan and his Team are excellent!

I have known Dr Rowan for many years. His fund of knowledge is impressive and he is down to earth. He loves his patients. I trust him to do the best for any pet.

“We had a lovely experience today at Paoli Vetcare. My dog is a very nervous guy, and they handled him with compassion and patience for his exam and vaccinations. Dr. Dawn was great, and she took (the) time to explain a few things she recommended and answered all my questions. fairly priced and privately owned, which is becoming more rare for vets.” — Yelp Review

“I brought my dog (Brody) and our family cat (Kit) in for their exams/vaccinations with Dr. Rowan this morning, 1/24. It was my first time seeing him specifically and it was a fantastic experience. He is a great listener and really personalizes the experience for your pets. You can tell that he genuinely cares about each animal. I cannot recommend him enough for customers in the Paoli area! Thank you, Dr. Rowan.” — Google Review

Dr. Rowan has been taking care of my dogs and cats for 20 years. He is kind, patient and treats the pets with love. I have always valued his judgement and opinions.

All of the staff are knowledgeable, friendly and helpful—especially Emily and Janine. Everyone there is professional and caring. Highest quality vetcare on the Main Line!

Dr. Rowan is always kind and patient and really cares about all the animals. I couldn’t imagine bringing my babies to anyone else. 

“My dog Molly and I had a very positive experience. Molly is an abused rescue and can be extremely anxious. The entire staff were very knowledgeable on the proper techniques to use with her so that we could have a productive visit. Dr. Rowan was equally as aware of her mental well being as he was committed to helping with the physical concerns I had for Molly. I was especially appreciative of Dr. Rowan’s straightforward approach not making things more complex than needed. Life is complex enough and it gave me a bit more peace of mind knowing he was informed and confident with his treatment of my girl. Definitely happy we have this new vet practice moving forward!”

Another recommendation for Paoli Vetcare.