Paoli Vetcare is now offering remote healthcare services with TeleVet! With the TeleVet mobile app you can easily send requests for virtual appointments to us whenever your pet is sick or injured.

To get started, download the TeleVet app on the App Store or Google Play, choose Paoli Vetcare as your provider, create a personal profile for your pets—pictures encouraged!

When you need us, create a consultation request detailing your pet’s symptoms. Then upload pictures, videos, and schedule your appointment through live chat with a Paoli Vetcare receptionist.

You will live chat or video call with Dr. Jay Rowan or Dr. Erin Downes and we will get your pet feeling better again. We look forward to talking with you soon.

Promo code: TeleVet20 for 20% off telemedicine consultation

Office Manager Emily with new patients

Office manager Emily with new patients


Consider Joining the Paoli Vetcare Family

We invite you to meet Dr. Jay Rowan— the best-reviewed veterinarian on the Main Line. You can book an appointment online now. If you’d like to support our animal hospital, please shop for your pet food and medications through the Paoli Vetcare Online Pharmacy.

The most frustrating part of being a pet owner is that you can’t simply ask your ailing furry friend what’s wrong. Good pet parents can typically tell when something isn’t right with their animal, but if you’re easily worried and frustrated, it’s not enough to schedule a future veterinary appointment and wait for things to get worse. Many remote vet care services have been around since before the pandemic, and this technology has only improved in the interim.

Paoli Vetcare’s veterinary telemedicine services are a fantastic alternative to waiting out appointments, or checking in with your vet over an issue that isn’t an emergency. If you find yourself regularly Googling your pet’s health issues, try out our remote vet care. Remote vet care services let you check in with your trusted local vet via text, phone, or video chat. You can update in real time, and get advice on pet health issues. This service isn’t a one-for-one replacement for your regular appointments and office visits, but it’s a great way to get pet care and advice. Since the continuing pandemic has made remote options a necessity, we recommend remote vet care for any of our pet owners that would otherwise put off a necessary health appointment.

If the COVID-19 pandemic has forced you to postpone or cancel a pet check-up, give remote vet care a try. Paoli Vetcare has a robust and caring staff, and we will go out of our way to fit you into our schedule. Medical services have migrated into the virtual realm in various ways since 2020. We are happy to answer any questions you might have about the medical history of your pets. Our app and live chat options makes it easy to check-in by uploading videos and photos, and depending on our advice you can then schedule a physical appointment.

Dr. Erin Downes VMD

Dr. Erin Downes graduated valedictorian from the University of Pennsylvania School of Veterinary Medicine in 1992. She and her husband, Dr. Jay Rowan are the owners of Paoli Vetcare | Main Line Vet & Animal Hospital.